Introduction
At PlateCreate, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal information (name, email address, phone number)
- Account credentials
- Shipping and billing addresses
- Design preferences and saved designs
- Payment information (processed securely through third-party providers)
SMS Messaging and Consent
We may send you SMS messages for the following purposes:
- Verification codes (OTP) for account security
- Password reset codes
- Two-factor authentication codes
- Account security alerts
- Order updates and shipping notifications
- Promotional and marketing messages
Consent Collection: We collect your explicit consent before sending SMS messages. You provide consent by:
- Checking the consent checkbox during account registration
- Providing consent through our dedicated SMS consent page
- Updating your consent preferences in your account settings
Opt-Out: You can opt-out of receiving SMS messages at any time by:
- Updating your preferences in your account settings
- Replying STOP to any SMS message
- Contacting our support team
Message and data rates may apply. Standard messaging rates from your carrier apply. We are not responsible for any charges incurred.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Send you marketing communications (with your consent)
- Monitor and analyze trends and usage
- Detect, prevent, and address technical issues
Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who assist us in operating our platform
- To comply with legal obligations
- To protect our rights and safety
- In connection with a business transfer
Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw SMS consent at any time
Contact Us
If you have questions about this Privacy Policy, please contact us through our contact page.